Summary

We at AGIX Linux know that things change and mistakes are made. We’ve tried to make our refund policy as transparent and fair as possible to ensure a confident and respectful relationship between us and our customers.

Relationships

Our business model is based on the most trustworthy process possible. Our customers buy our products and services through whoever they most trust. We have a list of resellers on our Purchase page that our customers can choose from. Or our customers can ask their existing MSP or reseller to participate in our reseller program. The idea being that customers utilise their existing relationships to get the software and services they need.

The reseller purchases licenses and support services on behalf of the customer. This is important to understand because any request for a refund will be directed to the reseller. AGIX Linux will participate in this process if required. It’s also important to understand that each reseller may operate in a jurisdiction (factoring in laws and regulations) different to the customer and to AGIX Linux. We ask that resellers make any limitations or terms and conditions on refunds clear to the customer before transactions are made.

We recommend customers purchase from a reseller in their own jurisdiction (country or region) to ensure the best outcomes of any dispute. Ideally from a reseller who the customer trusts in the first place.

Our Products

All customers get a free trial of our software and license management processes. During this period, it’s important that our customers test us and our products thoroughly to make sure you’re getting what you expect. The test period ensures customers get full access to the product for a period of time sufficient to understand how things work. There’s no need to provide your credit card (or any other payment details) to use the trial.

Our Support

We recommend that customers try our free support service prior to the paid support service. The difference between the two is that the free support service includes getting started help (installing tools in the most basic way), and basic configuration help. While the paid support service includes complex deployment support and advances configuration support. Paid support services are given priority.

Support agreements do not come with a trial period. This is because there is a real and significant cost to AGIX Linux to provide support services.

The The Best Outcomes

For the best long term experience, we recommend:

1. Sign up to our free trial of our tools. There’s no need for credit cards or any payments.
2. Once happy with the trial, contact your preferred reseller to purchase a license. Or ask your existing MSP or reseller to participate in the AGIX Linux reseller program.
3. Try the free support service that comes with any AGIX Linux license. If you’re happy, consider a one year paid support service. Again, purchase that through your preferred reseller.
4. If you want a refund, contact your reseller and discuss the matter. AGIX Linux can be involved if necessary. We will factor in the use of license seats, the remaining term of the agreement, and any actions and behaviours of the customer and reseller in our determination. We will be fair.

Further

If you require clarification on any of the above matters, please reach out to our sales team at sales@agixlinux.com and we will endeavour to answer your questions.