FAQ Group: Responsibilities

  • Cancellation Policy

    End customers purchase licenses and support packages through preferred partners. Disputes must be made directly with the preferred partner. However, we care about your experience with our software and services, and therefore we will attempt to assist with limits. Please contact your preferred partner first, and then contact our sales team (disputes@agixlinux.com) if you need…

  • Contacting AGIX Linux

    Our primary means of contact is via email. The appropriate email addresses are located within the relevant sections of this website. Once an email has been received, the responsible team member may respond via email or phone, depending on the matter.

  • Customer Portal Storage, Transmission and Security

    The Customer Portal has the following security features to protect End-Customer data: Customers are encouraged (reminded at each login) to enrol in MFA. Encryption in Transit: Communications to Customer Portal servers is encrypted using HTTPS. Emails may be encrypted in transit (our servers support it) and may take routes outside of any given Customer Portal…

  • Authentication and MFA

    The Customer Portal requires MFA to complete the authentication process. Note that this is not enforced immediately, but end-users are reminded to enrol on each login. The MFA works with Google Authenticator, Microsoft Authenticator, and possibly other smart-phone apps.

  • Sovereignty

    Customers should choose a Customer Portal in their region of choice. Please see our “https://agixlinux.com/sovereignty/” page for sovereignty details. This is important to understand. Customer Portals are currently available in the following regions: Australia  

  • Identity Management For Support

    AGIX Linux requires resellers and end-customers to provide sufficient information to AGIX Linux to ensure proper authentication and authorisation. Authentication information may include the following to satisfy AGIX Linux of the validity of the End-Customer or Reseller: Full name, Contact details, Organisation name and related details, End-Customer identification number, Reseller identification number, Payment and/or invoice…

  • Dispute Resolution

    AGIX Linux will handle disputes with end-customers and resellers in accordance with the terms and conditions, and the appropriate agreements agreed to by all relevant parties. AGIX Linux will respond with integrity and in good faith. AGIX Linux expects the same from end-customers and resellers. Disputes may be submitted to the following email address: disputes@agixlinux.com

  • Data Collection

    AGIX Linux limits data collection to only what is needed to provide services to the level expected by our customers.  The following list outlines this: Login details to the Customer Portal. IP addresses and related network activity for the Customer Portal and application registrations. Contact and identification details for customers and resellers. AGIX Linux does…

  • Product Testing

    We distribute our tools initially to a subset of our customers to test and provide feedback. This group of customers volunteer to participate in the testing program. This, combined with out own internal testing, ensures that by the time you get our tools, they’ve been installed, tested and verified. If you want to be in…